FAQs

2 hours before show time.

Lines begin at 8am on the day of the event. Please note there is no overnight camping permitted and restrooms are not available inside the venue until the scheduled door time. If you do plan to arrive early, be sure to bring plenty of water to stay hydrated. Any chairs or personal items left outside in the queue will be removed and disposed of. Fan numbering wristbands will not be policed or honored by the venue.

United Heritage Hall is a cashless venue, including food & beverage, merchandise, and coat check when available. We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, and digital wallets such as Apple Pay and Google Pay.

There are light snack options available inside the venue. All patrons must show a valid, government-issued photo ID to receive a wristband to purchase alcohol. Paper IDs will not be accepted for alcohol purchases. For guests with non-U.S. identification cards, passports are accepted.

No, guests may not re-enter the venue once they leave.

Children 2 and younger are admitted free with a paid adult ticket to United Heritage Hall events, provided they sit on an adult’s lap and do not occupy a seat. Some events may have different age requirements at the producer or venue’s discretion; event-specific requirements will be listed on AXS.com.

Age restrictions vary by event. Please review the age requirements below before purchasing tickets.

Yes, guests may bring empty refillable water bottles. Metal water bottles are not permitted. Water fountains and water filling stations are available throughout the venue.

Professional cameras, GoPros, and cameras with detachable lenses exceeding 6” will not be allowed inside the venue.

A designated smoking area is available outside on the north side of the building. If you need assistance locating the area, please ask a member of the venue staff.

Upcoming events are listed on our calendar page. Sign up for our newsletter to stay up to date on new shows and announcements.

Please email unitedheritagehall@aegpresents.com and let us know about the item you have lost. Guest Services staff in the lobby can assist with lost items during events, and the Box Office can assist during non-event hours.

Please email unitedheritagehall@aegpresents.com.

Visit our Special Event Rentals page for more information about hosting an event at United Heritage Hall.

For venue staff positions and current job opportunities, please visit our AEG Presents Careers page.

Tickets are available online 24/7 through AXS.com or from our calendar page. We do not support third-party ticketing platforms and cannot verify their authenticity, so we recommend purchasing tickets directly through AXS.

The Box Office opens 1 hour before doors on show days and remains open until the headlining act begins.

Tickets can be transferred through AXS Mobile ID digital tickets. If the recipient has an AXS account, they will receive the tickets immediately. Otherwise, they will need to download the AXS app and create an account to claim and use the tickets. Please ensure the recipient accepts the transfer for the transfer to be completed. Guests may also visit the Box Office for in-person assistance.

Parking lots open 2 hours before doors.

Will Call tickets can be picked up at the box office beginning two hours before show time. Please bring a valid photo ID that matches the name on the ticket order.

We do not recommend purchasing tickets through a third party source. For questions regarding your order, contact the seller directly.

United Heritage Hall is a venue with flexible seating configurations that vary by show. A General Admission ticket may provide access to the main floor, upper risers, and/or designated areas of the balcony, depending on the event. General Admission tickets are standing room only and do not provide access to reserved seating areas. Please review the seating notes during the ticket purchase process for event-specific information.

No. Overnight parking is not permitted.

No. Tailgating, grilling, open flames, and consumption of alcoholic beverages are not permitted in the parking areas.

CANCELLED: Credit card purchases through AXS.com or the venue Box Office will be automatically refunded. Please allow up to 30 business days for the refund to reach your account.

POSTPONED: Your tickets will remain valid for the rescheduled date. If you are unable to attend the rescheduled date, please contact your point of purchase.

Accessible tickets will be available for purchase on AXS.com. If all accessible seating locations are sold out for an event, venue management will make every effort to provide a reasonable accommodation, subject to availability. If you or a member of your party requires a specific accommodation, please contact the venue in advance so we can make every effort to assist.

Accessible tickets are available for purchase through AXS.com.

Additional parking information and a map will be provided once the parking agreement is finalized.

An elevator is located in the entrance lobby.

Accessible stalls are available in all restrooms throughout the venue. A family restroom is located on the first floor near the Guest Services window.

Dedicated accessible seating areas are located on the second-floor balcony level. For shows with a seated floor configuration, an additional accessible seating area will be available on the floor.

Yes. All venue entrances are accessible.

To request a sign language interpreter or assisted listening device, please email. We kindly ask that requests be submitted at least two weeks prior to the concert date. While we will do our best to accommodate late requests, advance notice is greatly appreciated.

Please email us at: unitedheritagehall@aegpresents.com. You may also look for a venue representative when you arrive.